Privacy Policy

Privacy Policy

Last Updated: August 2026

This Privacy Policy describes how The House of Khwabkari (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our Services, make a purchase from our website, or otherwise communicate with us.

For this Privacy Policy, “you” and “your” means you as the user of our Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using or accessing any of our Services, you acknowledge and agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, operational requirements, legal requirements, or regulatory obligations.

When we make changes, we will post the revised Privacy Policy on our website and update the “Last Updated” date where appropriate.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from a variety of sources, depending on how you interact with our website and Services.

In addition to the specific uses described below, we may use information we collect to:

  • Communicate with you;

  • Provide and improve our Services;

  • Process and fulfil orders;

  • Comply with applicable legal obligations;

  • Enforce our Terms of Service and other applicable policies;

  • Detect and prevent fraud or misuse;

  • Protect and defend our Services, business, rights, and users.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Site and use our Services.

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly From You

Information that you voluntarily provide to us through our Services may include:

Basic Contact Details

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

Order Information

When you place an order, we may collect information such as:

  • Name

  • Billing address

  • Shipping address

  • Order details

  • Payment confirmation

  • Email address

  • Phone number

  • Product and purchase information

Account Information

If you create an account with us, we may collect:

  • Username

  • Password

  • Account information

  • Security information associated with your account

Shopping Information

We may collect information about:

  • Products you view;

  • Products added to your cart;

  • Products added to your wishlist;

  • Your purchase history;

  • Your interactions with our online store.

Customer Support Information

When you contact us, we may collect the information you choose to provide in your communication with us, including information contained in emails, messages, enquiries, or other customer-support interactions.

Some features of our Services may require you to provide certain information. You may choose not to provide such information, but doing so may prevent you from using or accessing certain features or Services.

Information We Collect Through Cookies

Like many websites, we automatically collect certain information about your interaction with our Services.

We may use cookies, pixels, web beacons, and similar technologies to collect usage information.

This information may include:

  • Device information;

  • Browser information;

  • IP address;

  • Network connection information;

  • Information about how you access and use our Site;

  • Information about your interaction with our website and Services.

We use this information to operate, maintain, improve, and analyse our website and Services.

Information We Obtain From Third Parties

We may receive information about you from third parties, including vendors and service providers who collect or process information on our behalf.

These may include:

  • Companies that support our website and Services, such as Shopify;

  • Payment processors that process payment information, such as bank or card details and billing information;

  • Shipping and fulfilment partners;

  • Customer support providers;

  • Analytics and advertising providers;

  • Other service providers that assist us in operating our business.

When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect information through technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Information obtained from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their independent privacy policies and practices.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Products and Services

We use your personal information to:

  • Process and fulfil your orders;

  • Process payments;

  • Arrange shipping and delivery;

  • Send order and account notifications;

  • Communicate regarding purchases, exchanges, or other transactions;

  • Manage your account;

  • Provide customer support;

  • Facilitate applicable exchanges;

  • Enable product reviews and other features.

Marketing and Advertising

Where permitted by applicable law and subject to your preferences, we may use your information for marketing and promotional purposes.

This may include sending promotional communications by:

  • Email;

  • Text message;

  • Other communication channels.

We may also use information to help us tailor our website, Services, products, and advertising to your interests.

You may opt out of promotional communications at any time using the unsubscribe option provided in our marketing communications.

Security and Fraud Prevention

We may use personal information to detect, investigate, prevent, or take action regarding suspected fraudulent, illegal, malicious, or unauthorized activity.

If you create an account with us, you are responsible for keeping your account credentials secure.

We recommend that you do not share your username, password, or other account credentials with anyone.

If you believe your account has been compromised, please contact us immediately.

Communicating With You

We use your personal information to provide customer support, respond to enquiries, communicate about your orders, and improve our Services and customer experience.

Cookies

We use cookies on our Site to operate and improve our website and Services.

Cookies may help us:

  • Remember your actions and preferences;

  • Keep items in your shopping cart;

  • Understand how visitors interact with our website;

  • Conduct analytics;

  • Improve website functionality;

  • Optimise our Services;

  • Support advertising and marketing activities.

Our website is powered by Shopify, which may also use cookies and similar technologies in connection with its services.

Most web browsers automatically accept cookies by default. You may configure your browser to remove or reject cookies through your browser settings.

Please note that blocking or removing cookies may affect your user experience and may cause certain features or functionality of our Services to work incorrectly or become unavailable.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and to provide our Services.

This may include sharing information:

With Service Providers

With vendors and third parties who perform services on our behalf, including:

  • IT and technology providers;

  • Payment processors;

  • Data analytics providers;

  • Customer support providers;

  • Cloud storage providers;

  • Fulfilment partners;

  • Shipping and delivery providers.

With Business and Marketing Partners

We may share information with business and marketing partners, including technology providers such as Shopify, where necessary to provide our Services, operate our business, or conduct marketing and advertising activities.

These third parties may process your information in accordance with their own privacy policies.

At Your Direction or With Your Consent

We may disclose information when you direct us to do so, request that we do so, or otherwise consent to the disclosure.

For example, information may be shared with shipping providers to deliver products to you.

Within Our Corporate Group

We may share information with affiliates or other entities within our corporate group where reasonably necessary to operate our business.

Legal and Business Requirements

We may disclose personal information where reasonably necessary:

  • To comply with applicable laws or legal obligations;

  • In response to lawful requests from authorities;

  • To enforce our Terms of Service;

  • To protect or defend our rights, property, Services, or users;

  • In connection with a merger, acquisition, restructuring, sale of assets, bankruptcy, or other business transaction.

Categories of Personal Information We May Disclose

Depending on how you interact with our Services, the categories of personal information we may disclose include:

  • Identifiers, such as name, contact details, and certain account information;

  • Commercial information, such as order history, shopping information, and customer support information;

  • Internet or network activity information, such as usage data and interactions with our website.

These categories may be disclosed to vendors, service providers, payment processors, fulfilment and shipping partners, analytics providers, marketing partners, and affiliates as necessary to provide and improve our Services.

User-Generated Content

Our Services may allow you to post product reviews or other user-generated content.

If you choose to submit content to a public area of our Services, that content may be publicly accessible.

You should carefully consider what personal information you choose to make publicly available.

We cannot control who may access information that you voluntarily make public, and we cannot guarantee that other parties will respect the privacy or security of such information.

We are not responsible for the privacy or security of information that you voluntarily make publicly available or for the use or misuse of such information by third parties.

Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not operated or controlled by us, we encourage you to review that website's privacy policy, security policy, and terms and conditions.

We do not control and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites or services.

The inclusion of a third-party link on our website does not necessarily constitute an endorsement of that third party or its products, services, content, or practices.

Children's Data

Our Services are not intended for use by children.

We do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the contact details provided below so that we can review the matter and take appropriate action where required.

Security and Retention of Your Information

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no security system is completely secure or impenetrable, and we cannot guarantee the absolute security of your personal information.

Information transmitted over the internet may not always be completely secure while in transit. We therefore recommend that you avoid using unsecured channels to communicate sensitive or confidential information.

We retain personal information for as long as reasonably necessary for purposes including:

  • Maintaining your account;

  • Providing our Services;

  • Processing and fulfilling orders;

  • Complying with legal obligations;

  • Resolving disputes;

  • Enforcing agreements and policies;

  • Protecting our legitimate business interests.

The appropriate retention period may vary depending on the nature of the information and the purpose for which it was collected.

Your Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include:

Right to Access

You may have the right to request access to personal information that we hold about you.

Right to Delete

You may have the right to request deletion of personal information that we maintain about you, subject to applicable legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of personal information we hold about you and request that it be transferred to another party.

Restriction of Processing

Where applicable, you may have the right to request that we restrict or stop certain processing of your personal information.

Withdrawal of Consent

Where we rely on your consent to process personal information, you may have the right to withdraw that consent.

Managing Communication Preferences

You may opt out of promotional emails or other marketing communications by using the unsubscribe option included in our communications.

Even if you opt out of marketing communications, we may continue to send non-promotional communications relating to your orders, account, transactions, or other necessary Services.

To exercise any applicable rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising rights available to you under applicable law.

Complaints

If you have concerns or complaints regarding how we collect, use, or process your personal information, please contact us using the details below.

We will review and respond to complaints in accordance with applicable law.

Depending on your location and applicable legislation, you may also have the right to lodge a complaint with a relevant data protection or regulatory authority.

International Users

Because we provide services to customers internationally, your personal information may be processed, stored, or transferred outside the country in which you reside.

This may occur where our service providers, technology providers, payment processors, fulfilment partners, or other business partners operate.

Where applicable law requires specific safeguards for international transfers of personal information, we will take appropriate measures to comply with those requirements.

By using our Services, you acknowledge that your information may be processed in countries other than your country of residence, subject to applicable legal requirements.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us.

The House of Khwabkari

Email: contactus@thehouseofkhwabkari.com

Phone: +91 9845721484

Address: Plot No. 689, Sector 80, Faridabad, Haryana, India

Office Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Last Updated: August 2026

The House of Khwabkari
Crafted for the World. Rooted in India.